TRUST & SAFETY
How Verification Works
Understand the checks behind a verification signal—and what it cannot tell you.
Different checks may apply to different people, businesses, vehicles and parts. When a signal is available, review its scope, source and last checked date before relying on it.
Three core distinctions
A signal covers one attribute — not everything
Identity
Identity checks can relate to a person or a business. They do not by themselves confirm permission to sell an item or complete a transaction.
Authority
Some business categories may require separate operating or representative authority checks, depending on the market and activity.
Listing or product
A checked seller does not mean every listing, vehicle or part is authenticated, inspected or guaranteed.
What may be reviewed
Choose who or what you're looking at
Applicability depends on market and category. Markets: United Kingdom — information available.
May be reviewed
- Business identity — Registered business details
- Operating authority — Trade permissions, where the market requires them
- Locations — Operating sites, reviewed separately
Not established by these checks
- That every listing is accurate
- Vehicle condition or warranty
What a check may involve
Requirements, evidence review and source checks vary by verification type and supported market.
Submitted
Information provided through a secure route
Validation
Format and completeness checks
Source checks
Compared with a named source, where available
Review
Assessed by an authorized reviewer, where required
Current
Shown for the stated attribute and date
Exception
Attention, expiry or withdrawal
Evidence stays private
Submitted identity documents and internal review notes are not displayed on public profiles. Public pages show only approved claims: the attribute, scope, market and date.
Signal legend
What each status means
Every status uses text and a distinct symbol, never color alone.
Not evaluated — no applicable completed check is recorded for this attribute.
In review — an assessment is underway; no final result is implied.
Current for the stated attribute — reviewed information is current as of the displayed date and scope.
Attention required — information may be incomplete or need further review.
Expired or stale — do not interpret this signal as current.
Not current — this indicator has been suspended, revoked or withdrawn.
Source unavailable — we cannot confirm a current result at this time.
Details restricted — further information may require authorization or may not be public.
No supported signal — No verified signal is available for this attribute in the selected context.
Inspect a status
Read the scope behind a signal
Signals on DriverXtra link to an explanation like this. Try a demonstration reference.
Limits and freshness
What verification does not establish
Treat signals as one input — not a guarantee.
Not established by a signal
- Vehicle inspection or mechanical condition
- Ownership, title or finance clearance
- A safe transaction or payment protection
- That parts are original or genuine
- Fitness for your intended use
When signals change
- Expiry: checks can lapse on a set date
- Stale: old results show as non-current
- Re-review: new information can reopen a check
- Revocation: signals can be withdrawn
- Source outage: shown as unavailable, never green
Protect yourself
Parts and authenticity
Provenance and counterfeit concerns have their own route, separate from seller verification.
Concerns
Concerned about a listing or someone contacting you?
Choose the route that best matches your concern. If you're in immediate danger, contact local emergency services first.
Report a Listing
Something in a listing looks wrong or misleading.
Report Fraud
Someone asked for money, documents or account details.
Learn about Disputes & Appeals
Correct a signal or challenge a decision.
FAQ
How Verification Works questions
Proposed answers, pending market and legal review.